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Grievance Process


The City of Wood River’s policy is to eliminate barriers to ensure equal access to services, programs and activities provided by the City. The City invites suggestions and will make every good faith effort to eliminate problems. When this does not bring a satisfactory result, or if an individual doesn’t want to work informally, the formal complaint process is as follows:

Section 1. Any person who has a grievance against the City of Wood River regarding alleged violations of Title II, (Subpart A) of the American with Disabilities Act (the “ACT”), shall submit the following information in writing to the ADA Coordinator, as follows:

  1. Send to: Jan Sneed, City Clerk
                 111 N. Wood River Avenue
                 Wood River, IL 62095
                 Phone #251-3100
  2. The complainant’s name, address and phone number;
  3. The relationship of the complainant to the City;
  4. The basis of the complaint;
  5. The provisions of the Act and implementing regulations allegedly violated;
  6. Date(s) of alleged violation;
  7. The remedy or relief sought.

Section 2. Upon receipt of the grievance, the ADA Coordinator shall contact the complainant within fifteen (15) calendar days to arrange a conference with the complainant. The ADA Coordinator shall thereafter review the allegations of the complaint to the extent necessary to properly address and act on the complaint.

Section 3. The ADA Coordinator shall notify the complainant in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape, within fifteen (15) calendar days following the conference of what, if any, action has been or will be taken regarding continued review of the complaint.

Section 4. If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal in writing to the Wood River City Council. The Council shall review the appeal within thirty (30) calendar days of receipt of the same and notify the complainant of its concurrence or rejection of the ADA Coordinator’s decision in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint, including any alternate resolution it wishes to implement.

All written complaints received by the ADA Coordinator, appeals to the City Council and responses will be retained by the City of Wood River for at least three years.